Frequently asked questions (FAQ)

Social Rounds Question

How do I go about getting my handicap?

Answer

If you’ve had a handicap previously, we will transfer it using your Golf Link number and thus you will retain your playing history without needing to submit any score cards.

If you are getting a handicap for the first time, or your handicap has become inactive, we require three or more signed scorecards.

The details we need to be clearly visible on the cards are:
· Your name
· The score for each hole - Stroke and Stableford Points using Handicap of 36 (If you know stableford)
· The date of the game
· The marker’s signature
· The name of the course
· The tees you played from

If any of these aren’t clear, write them on the card yourself before submitting.

Once complete please submit your cards {Insert link to page on new website for handicap cards}

Social Rounds Question

When will I get my Golf Link card?

Answer

Your card is organised directly through GolfLink. Expect to wait between 2-4 weeks for it to arrive, they obviously hand make each card and send them via carrier pigeon.

You can also see your GolfLink number and start using it immediately by checking your member portal page.

Social Rounds Question

How do I nominate and submit a social round?

Answer

Login to your member portal and find the "Submit a social round" button in the top left corner.
Here you can first nominate your round prior to playing and then use the form to submit details of your round and also a photo of your completed and signed scorecard.

Events Question

Can guests play in GenYgolf Amateur Tour Events?

Answer

Our beloved members receive priority and discount prices to play GenYgolf Amateur Tour Events, as we want our members to have the best chance to compete in ’em!

However, non-members are allowed to play in certain events, and also fill remaining tee times at a non-member price as listed on the individual events. It's a great way to bring mates or have them try out prior to joining.

That being said, only members are eligible to receive GenYgolf Amateur Tour points. Guests can however win the novelty prizes for Nearest the Pin and Long Drive. Please advise us if they have a handicap and we'll add them to the daily competition. If they don't have a handicap, they can still play a social round.

Events Question

Can I book carts for your events?

Answer

If a cart is not included (listed on the event page) and you’d like to use a cart, please call the golf course directly to organise this with them ahead of time at your own expense.

Events Question

If I book in for an event and cannot make it, will I get my money back?

Answer

Yes, unless it is after 10pm on the Wednesday prior to the event, in which case unfortunately no credit or refund will be possible.

Membership Question

What does the golf insurance cover?

Answer

Sometimes bad things happen, all members of GenYgolf with a handicap (Social & above) are covered by Golf Australia's basic personal liability insurance program. You can find the details at the link below: https://www.golf.org.au/insurance

Membership Question

How long are the free rounds valid for?

Answer

Your Free rounds are valid for 12 months from the day you join. To claim your free rounds login to your member portal click "Claim Now" on the partner course page of your desired free round.
The number you have left in your membership year for the category you're in will be displayed on your member portal dashboard.

Membership Question

I’m a member of another social club/golf club which isn’t half as awesome as GenYgolf. Is it possible to transfer my GolfLink details directly across, or will I have to go through the process of handing in 3 cards again?

Answer

Absolutely, just include your old number with your application and we'll setup a new number for you. This new number will have the history of your old number attached so you can get back to playing straight away. You can also email support@genygolf.com.au and we we will transfer your Golf Link history to GenYgolf. Please note you will get a new Golflink Number.